By Developing a Knowledge Management System, Managers Want to Provide

question 17

Multiple Choice

By developing a knowledge management system, managers want to provide employees with a step by step procedure on how to solve problems. They want to do this because most of their problems are recurring events, and standard procedures work well. This information indicates that the organization is planning to implement a ________ approach to knowledge management.

• A) systems thinking
• B) codification
• C) personalization
• D) learning organization

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Definitions:

Hard Work

The use of significant effort, diligence, and persistence in pursuit of a goal or task, often viewed as a key to success.

Requires Skill

Implies that a task or activity necessitates certain abilities or expertise to be performed successfully.

Managers

Individuals in an organization responsible for planning, leading, organizing, and controlling resources to achieve specific goals.

Information Filtering

The process of assessing and selecting relevant information from a larger pool to manage overload and focus on what's most important.