In Addition to Giving Emergency Instruction to the Caller, a Dispatcher

question 33

Multiple Choice

In addition to giving emergency instruction to the caller, a dispatcher can also use prearrival instructions to: 1. comfort a distressed caller.
2) elicit additional information.
3) provide emotional support.
4) coordinate responders.

• A) 1 and 2 only
• B) 1, 3, and 4
• C) 1, 2, and 3
• D) All of the above

---

Definitions:

Identity Versus Confusion

A stage in Erik Erikson's theory of psychosocial development where adolescents explore their independence and develop a sense of self.

Adolescence

The period of transition from childhood to adulthood, typically involving physical, psychological, and social changes.

Integrity Versus Despair

A stage in Erik Erikson's theory of psychosocial development in which aged individuals reflect on their life and either achieve a sense of satisfaction or fall into despair over unaccomplished goals.

Late Adulthood

A stage in human development typically categorized by ages 65 and older, often marked by retirement and an increased focus on social relationships, health, and leisure.