Which of the Following Is an Example of Services Differentiation

question 22

Multiple Choice

Which of the following is an example of services differentiation?

• A) Berry's has an intensive training program for its customer-facing staff, to ensure a consistent service standard.
• B) The Swan Hotels use a distinctive signature fragrance in all outlets so that customers can associate the fragrance with the hotel.
• C) JEK's sophisticated customer database allows the company to handle queries and product returns much faster than competitors.
• D) RTZ shifted its products from supermarket aisles to exclusive stores as it realized that customers were willing to pay more in stores.
• E) Hayley's found success by allowing buyers to customize the color and some features of its appliances before buying them.

Identify the role of the Black-Litterman model in incorporating private views with market data for portfolio optimization.

Appreciate the need for a theory of active portfolio management based on historical anomalies and abnormal returns.

Comprehend the utilization of mean-variance theory in constructing optimal portfolios and the variation across different investor risk aversion levels.

Understand the criteria for recognizing provisions, contingent liabilities, and contingent assets under AASB 137.

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Definitions:

Genetic Variation

The natural differences in genes among individuals of a species.

Racial Categories

Classifications of humans based on shared physical or social qualities into groups generally viewed as distinct within a given society.

Arbitrary Manner

A way of deciding or acting that is not based on system or plan, but instead on random choice or personal whim.

Malay

Pertains to a major ethnic group within Southeast Asia, primarily found in Malaysia, Indonesia, Singapore, Brunei, and Thailand, or the Austronesian language spoken by them.