When the Physical Product Cannot Be Easily Differentiated, the Key

question 36

Multiple Choice

When the physical product cannot be easily differentiated, the key to competitive success may lie in adding valued services and improving their quality. The main service differentiators are ordering ease, delivery, installation, ________, customer consulting, maintenance, and repair.

• A) technology intensity
• B) responsivity
• C) ease of use
• D) customer training
• E) adaptability

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Definitions:

Young Adults

Individuals in the life stage that follows adolescence, typically ranging in age from 18 to 25, navigating the transition to independent living and new social roles.

Psychosocial Tasks

Developmental tasks that encompass both psychological and social aspects, often seen as milestones across the lifespan that contribute to social functioning and personal growth.

Sociological Research

The systematic study of social behavior, structures, and functions, often employing methods like surveys, observation, and analysis to understand societal phenomena.

Social Processes

Dynamic patterns of interaction and change in society involving social structures and individual agency.