Leo's Manager Has Asked Him and His Teammates to Demonstrate

question 97

Multiple Choice

Leo's manager has asked him and his teammates to demonstrate caring towards customers. They are instructed to learn the customers' names, and use the customers' names while interacting with them. Repeat customers should get special attention, and the team members should remember their preferences and habits. The manager is asking the team to be ________.

• A) assuring
• B) candid
• C) empathetic
• D) reliable
• E) responsive

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Definitions:

Bootstrapping

Funding a business startup or growth through internal cash flow and without external investment.

Expand

To increase in size, volume, number, or scope.

Outside Investors

Individuals or entities that invest capital in a business but are not part of its daily operations or management.

Penny Pinching

A term used to describe the act of being very careful with money and spending it sparingly.