If the Expected Service Falls Below the Perceived Service, Customers

question 96

True/False

If the expected service falls below the perceived service, customers are disappointed.

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Definitions:

Arousal

A physiological and psychological state of being alert, awake, and attentive, which can be triggered by various stimuli or interactions.

Mental Activation

The process of stimulating the brain and its cognitive functions to enhance mental performance and awareness.

Homeostasis

The autoregulatory mechanism through which living organisms maintain equilibrium, adapting to the most favorable conditions for living.

Physical Activation

The process of stimulating or mobilizing the body's physical resources, often in preparation for physical activity.