Service Quality Depends on Who Provides Them, When and Where

question 115

Multiple Choice

Service quality depends on who provides them, when and where, and to whom. Thus, services are highly ________.

• A) inseparable
• B) tangible
• C) variable
• D) perishable
• E) intangible

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Definitions:

Country's Borders

The geographical boundaries that separate one nation from another.

Emotional Balance

A state of being where an individual is able to manage their emotions and react to situations in a calm, rational manner.

Decisions

Choices made after considering various possibilities to achieve a specific goal or resolve a problem.

Childhood Experience

Events and interactions during early years of life that significantly influence an individual's development and personality.