The ________ Determinant of Service Quality Refers to the Knowledge

question 125

Multiple Choice

The ________ determinant of service quality refers to the knowledge and courtesy of employees and their ability to convey trust and confidence in the service they provide.

• A) conscientious
• B) assurance
• C) empathy
• D) reliability
• E) responsiveness

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Definitions:

Design Elements

Fundamental components used in creating visual designs, including color, shape, line, texture, space, form, and type.

High-Ranking Executives

Individuals at the top levels of an organization's hierarchy who are responsible for making major decisions and setting strategic directions.

Allotted Time

The specific amount of time designated or assigned for a particular task, event, or activity.

Ice-Breaker Games

Activities designed to warm up conversations among participants and promote social interaction, typically used at the beginning of meetings or workshops.