Josh Travels Often on Business Trips

question 158

Essay

Josh travels often on business trips. He usually uses the services of the Sunshine Cab Company to take him to the airport and pick him up from the airport. Though the fares are usually higher than those of other private taxi companies, he prefers to use Sunshine cabs because they're always on time and have well-maintained cabs. Which determinant of service quality does this demonstrate?

---

Definitions:

Compensation

Payment or rewards provided in exchange for services or to cover losses or damages.

Special Agent

A federal or state investigator or detective who conducts criminal investigations and has specific regulatory or enforcement powers.

Duty of Confidentiality

The duty of confidentiality obligates individuals or entities to protect the privacy of personal, sensitive, or proprietary information entrusted to them.

Fiduciary Duty

A legal obligation of one party to act in the best interest of another, often found in scenarios involving trust, such as between a trustee and the beneficiaries.