________ Allow Respondents to Answer in Their Own Words and Often

question 63

Multiple Choice

________ allow respondents to answer in their own words and often reveal more about how people think.

• A) Open-end questions
• B) Dichotomous questions
• C) Likert scale questions
• D) Multiple choice questions
• E) Semantic differential questions

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Definitions:

Cost of Goods

The total expense incurred to produce products sold by a company, including direct materials, direct labor, and manufacturing overheads.

Front Office

The part of a company that deals directly with customers, providing services, support, and interaction with clients and visitors.

Back Office

The administrative and support personnel in a company who are not client-facing, responsible for functions such as IT, human resources, accounting, and compliance.

Billable Hours

The amount of time spent on specific tasks or projects that can be charged to clients.