Which of the Following Is the Best Method of Recovering

question 41

Multiple Choice

Which of the following is the best method of recovering customer goodwill?

• A) sending service people to conduct door-to-door surveys
• B) contacting the complaining customer as quickly as possible
• C) identifying prospective customers from the customer database
• D) customizing products according to individual customer need
• E) defining and measuring the customer retention rate

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Definitions:

Hand Sanitizer

A liquid or gel typically used to decrease infectious agents on the hands, commonly alcohol-based.

Antibacterial Liquid Soap

A type of soap containing agents designed to kill bacteria and other germs, used for cleansing the skin.

Scrubbing Hands

The process of thoroughly cleaning the hands with soap and water, often for a specified period, to remove germs and prevent infection transmission.

Acquired Active Immunity

Immunity developed through exposure to pathogens or through vaccination, leading to the production of antibodies.