Charlie Putnam Received an E-Mail Promoting a New Financial Services

question 155

Multiple Choice

Charlie Putnam received an e-mail promoting a new financial services institution that offers surprisingly low mortgage rates. The e-mail simply asked customers to provide their address, date of birth, social security number, and current mortgage information in order to receive a free loan quote. Suspicious of the offer, Charlie researched the company and discovered that the e-mail was a fraud. This is an example of ________.

• A) cyberbullying
• B) phishing
• C) adware
• D) spamdexing
• E) viral marketing

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Definitions:

Julian Rotter

An American psychologist known for his work in social learning theory and the development of the concept of locus of control.

Sonja Lyubomirsky

A professor of psychology known for her research on human happiness.

Learned Helplessness

A condition in which a person suffers from a sense of powerlessness, arising from a traumatic event or persistent failure to succeed, leading to decreased motivation and depression.

Passive Resignation

A state of acceptance of a situation without attempting to change it or protest, often stemming from a feeling of powerlessness.