Right After Closing, Joshua, a Senior Sales Manager at Halcyon

question 71

Multiple Choice

Right after closing, Joshua, a senior sales manager at Halcyon Technologies, called up the customer to ensure that she was satisfied with Halcyon's products. By calling the customer, Joshua also wanted to ensure repeat business. In this instance, Joshua is in the ________ stage of the selling process.

• A) follow-up
• B) handling objections
• C) preapproach
• D) closing
• E) prospecting

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Definitions:

Grade Point Averages

A numeric calculation, weighted by credit hours, of the mean of the grades received over a defined period, scaled typically from 0.0 to 4.0.

College Students

Individuals enrolled in institutions of higher education to pursue degree programs.

Sampling Distribution

Statistical probability distribution resulting from a random sampling.

Sample Proportions

A statistic that describes the fraction of items in a sample that meet a certain criteria, often used to estimate the proportion in the total population.