Which of the Following Should Be One of Your Goals

question 55

Multiple Choice

Which of the following should be one of your goals when responding to a customer complaint?

• A)Explain how you plan to resolve the situation
• B)Use a colleague's name to indicate exactly who was at fault
• C)Include an exaggerated,clear apology
• D)Tell the customer what they did wrong and how to avoid the problem in the future
• E)Make any type of promise that will make the customer happy

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Definitions:

NGOs

Non-Governmental Organizations (NGOs) are independent groups operating globally or locally without government control, working in various fields like environmental protection, human rights, and development.

International and Global Organizations

Entities that operate across multiple countries with the aim of fostering international cooperation, improving economic and social conditions, and resolving global issues.

Distribution of Wealth

The manner in which wealth, defined by assets and income, is allocated among individuals or groups within a society.

Integrative Principle

A concept that emphasizes the combination of various ideas, systems, or theories to form a comprehensive understanding or approach.