In Responding Favorably to a Claim Even Though the Customer

question 83

Essay

In responding favorably to a claim even though the customer was at fault,what should you try to accomplish in the body of your message?

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Definitions:

Loan

A form of financial agreement in which a lender provides funds to a borrower with the expectation of being repaid, usually with interest, over a specified period.

Risk Involved

The potential for losing something of value or the possibility of a negative outcome in a given decision or action.

Loan Interest

The cost paid by the borrower to the lender for the use of borrowed money, typically expressed as an annual percentage of the loan amount.

Loanable Funds

Refers to the funds available for borrowing in the financial markets, determined by the savings of households and organizations.