Why Should the Direct Approach Be Used for Routine Replies

question 60

Multiple Choice

Why should the direct approach be used for routine replies and positive messages?

• A)The reader will want to know what is in it for them
• B)The reader will be generally interested in what you have to say
• C)The reader will want a chance to discuss an issue
• D)The reader will need to be reminded why the issue is important
• E)It saves the writer time in crafting the message

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Definitions:

Ethical Dilemmas

Situations in which individuals or organizations must choose between competing moral principles or values.

Conflicts of Interest

Conflicts of Interest arise when a person or entity has competing interests or loyalties that could potentially interfere with their ability to make impartial decisions.

Customer Confidence

The trust and belief that consumers have in a company's products or services, influencing their willingness to purchase.

Rationalizer

An individual who justifies actions or decisions with logical, albeit sometimes flawed, reasoning to accommodate personal biases or avoid cognitive dissonance.