Which of the Following Should Be One of Your Goals

question 66

Multiple Choice

Which of the following should be one of your goals when responding to a customer complaint?

• A)Tell the customer what they did wrong and how to avoid the problem in the future
• B)Follow up to make sure your response was correct
• C)Use a colleague's name to indicate exactly who was at fault
• D)Cite the company's policy for complaints
• E)Sympathize with the customer for the poor service

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Definitions:

RS-232 Port

A standard for serial communication transmission of data that connects computers, terminals, and various peripherals.

Printer Output

The final product generated by a printer, including documents, photos, or any other material that has been processed from digital to physical form.

Numeric Digits

The characters 0 through 9 used in the representation of numbers, essential in mathematics and digital systems.

DMM

Digital Multimeter, a testing tool used to measure electrical values such as voltage, current, and resistance.