When You Must Deliver Bad News in the Workplace,remember That

question 124

Multiple Choice

When you must deliver bad news in the workplace,remember that

• A)you should de-emphasize the news at all costs.
• B)your feelings,as well as the feelings of anyone who receives the message,are irrelevant.
• C)delaying,downplaying,or distorting the news may be unethical or illegal.
• D)internal and external audiences will react to the news in the same way.
• E)bad news in the workplace is routine and should be handled as such.

Analyze decision-making processes related to reporting minor vehicle incidents to insurance companies.

Explain the primary factors that influence the cost of auto insurance premiums.

Know the factors influencing the decision between renting and buying.

Understand the key terms and concepts related to mortgages.

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Definitions:

Self-presentation

The process by which individuals attempt to control the impressions others form of them, often by manipulating their appearance or behavior.

Behavioral Confirmation

A phenomenon where people's social expectations lead them to act in ways that cause others to confirm these expectations.

Self-fulfilling Prophecy

A belief or expectation that influences one's behavior in a way that causes the belief to become true.

Legitimizing Myths

Ideologies or widespread beliefs that justify the social arrangements and practices of a society, often serving to maintain power structures and inequalities.