When Closing a Negative Message on a Respectful Note,what Types

question 20

Multiple Choice

When closing a negative message on a respectful note,what types of statements should be avoided?

• A)Those that create false hopes
• B)Those that use positive language
• C)Those that include alternative solutions
• D)Those that offer an apology when you have done nothing wrong
• E)Those that indicate how the organization plans to avoid the error in the future

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Definitions:

Catabolism

The aspect of metabolism in which complex substances are broken down to form simpler substances; catabolic reactions are particularly important in releasing chemical energy stored by the cell. Compare with anabolism.

Anabolism

The aspect of metabolism in which simpler substances are combined to form more complex substances, resulting in the storage of energy, the production of new cell materials, and growth. Compare with catabolism.

Parabronchi

The small, air-filled tubes in the lungs of birds through which air flows for highly efficient gas exchange.

Countercurrent Exchange

A mechanism occurring in nature and designed systems wherein two flowing bodies of water, air, or other substances move in opposite directions of each other to maximize the transfer rate of heat or matter.