The Service Quality Dimension Described as 'Giving All Customers Similar

question 117

True/False

The service quality dimension described as 'giving all customers similar experiences each time' is called 'consistency'.

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Definitions:

Take Action

To initiate steps or measures to achieve a goal or resolve a problem.

Three-Step Writing Process

A structured approach to writing that consists of planning, writing, and completing to efficiently create documents.

Speech Delivery

The method or style in which a speech is expressed to an audience, including tone, pace, volume, and body language.

Memorization

The process of committing information to memory for later retrieval, often through repetition or mnemonic devices.