Which of the Following Is NOT a Service Quality Dimension

question 29

Multiple Choice

Which of the following is NOT a service quality dimension?

• A)accuracy
• B)flexibility
• C)courtesy
• D)convenience
• E)consistency

---

Definitions:

Scienter

Knowledge of wrongdoing or fraudulent intent in the commission of an act, especially a key element in certain legal proceedings.

Fraud

is the intentional deception to secure unfair or unlawful gain, or to deprive a victim of a legal right.

Misrepresentation

The act of giving false or misleading statements that induce someone into a contract, which can be grounds for voiding the agreement.

Fraud in the Inducement

A deceitful practice intended to convince someone to enter into a contract or agreement under false pretenses.