Exhibit 13-3A Credit Union Has a Small Branch in Which

question 25

Essay

Exhibit 13-3A Credit Union has a small branch in which a single customer service representative serves the needs of customers who arrive at an average rate of 24 per hour. The service representative can typically handle 30 customers per hour. Based on an analysis of historical data, it is reasonable to assume that customer interarrival times and service times are exponentially distributed. Assume that all arriving customers enter the branch, regardless of the number already waiting in line.
-Refer to Exhibit 13-3. What percentage of all customers have to spend at least some small amount of time waiting in line?

---

Definitions:

Equilibrium Market Wage Rate

The wage rate at which the quantity of labor firms wish to employ equals the quantity of labor workers wish to supply.

Quantity Demanded

The overall volume of a commodity or service that is desired and can be bought by consumers at a specific price point.

Market Wage Rate

This is the prevailing rate of pay for workers in a particular job or industry, determined by the supply of and demand for labor.

Power Cords

Electrical cables that connect an appliance to the main electricity supply.