The Process by Which We Spell Out Precisely How a Concept

question 6

Multiple Choice

The process by which we spell out precisely how a concept will be measured is known as _____.

• A)micro-to-macro environmentlization
• B)abstraction
• C)reification
• D)conceptualization
• E)operationalization

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Definitions:

Postpurchase Behavior

Refers to the actions and reactions of consumers after buying a product or service, including experiences of satisfaction or dissatisfaction, and the potential for repeat purchases or returns.

Customer Satisfaction

A measure of how products or services provided by a company meet or surpass customer expectations, often considered a key indicator of consumer repurchase intentions and loyalty.

Complaint Handling

The process of receiving, managing, and resolving customer complaints in a way that satisfies the complainant and maintains goodwill.

Purchase Decision

The process a buyer goes through when selecting a product or service to buy, including recognizing a need, evaluating alternatives, and making the final decision.