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The Kano Model Is a Theory of Product and Service

question 55

Multiple Choice

The Kano model is a theory of product and service design that focuses on which three definitions of quality?


Definitions:

Quality Standards

Established criteria or specifications for products, services, or processes to ensure they meet customer and regulatory requirements.

Mount Royal University

A public university located in Calgary, Alberta, Canada, known for its focus on undergraduate education across various fields.

Dell Computer

Dell Computer refers to Dell Technologies Inc., an American multinational computer technology company known for its direct sales model and innovative supply chain management.

Value-Chain Analysis

An analysis that identifies the primary and support activities that add value to a business's products or services.

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