Service ________ Means That the Quality of Services Depends on Who

question 87

Multiple Choice

Service ________ means that the quality of services depends on who provides them as well as when, where, and how they are provided.

• A) intangibility
• B) inseparability
• C) variability
• D) perishability
• E) heterogeneity

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Definitions:

Sclera

The white, outer layer of the eyeball, providing protection and maintaining the eye's shape.

Retina

Nervous tunic of the eyeball.

Lacrimal Gland

Tear gland located in the superolateral corner of the orbit.

Mitral Cells

Neurons in the olfactory bulb that receive signals from the sensory neurons and transmit them to other parts of the brain for odor processing.