What Are the Key Service Characteristics a Company Must Consider

question 5

Essay

What are the key service characteristics a company must consider when designing marketing programs? Briefly describe each characteristic.

Explain the implications of virtual and distributed teams for collaboration and work dynamics.

Understand the concept of team empowerment and its impact on organizational effectiveness.

Identify strategies to overcome the functional chimney problem through effective team structure.

Recognize the role of managers and leaders in facilitating team integration and effectiveness.

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Definitions:

Naive Trust

entails a form of unquestioning trust or confidence in people or situations without sufficient skepticism or evidence.

Control Theory

suggests that social and personal relationships and commitments help individuals resist engaging in deviant or criminal behavior.

Deviance

refers to actions or behaviors that violate social norms, values, or laws, which can vary across different cultures and settings.

Positivists

Advocates of positivism, a philosophical theory that emphasizes the importance of empirical evidence and scientific methods for knowledge.