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Service ________ Means That the Quality of Services Depends on Who

question 87

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Service ________ means that the quality of services depends on who provides them as well as when, where, and how they are provided.


Definitions:

Skills

The abilities or expertise acquired through training or experience that enable an individual to perform tasks effectively.

Attitudes

A psychological tendency expressed by evaluating a particular entity with some degree of favor or disfavor, shaped by past experiences and influences.

Family Life Cycle

A series of stages through which a family goes over time, including changes in family composition, finances, and needs.

Purchasing Behaviors

The manner in which consumers buy products or services, including their research, selection, and buying patterns.

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