The Service Profit Chain Includes Internal Service Quality, Satisfied and Productive

question 59

Multiple Choice

The service profit chain includes internal service quality, satisfied and productive service employees, greater service value, healthy service profits and growth, and ________.

• A) higher market share
• B) better paid employees
• C) satisfied and loyal customers
• D) increased manufacturing efficiency
• E) higher morale

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Definitions:

Conscientious

Describes a person who is thorough, careful, or vigilant in their duties or responsibilities.

Occupations

Refers to the various categories of jobs or career paths that individuals engage in to earn a living and contribute to society.

Psychological Processes

The internal mental mechanisms and operations that influence and govern human behavior and emotions.

Composite

Consisting of various distinct parts or elements grouped together to form a whole.