Through ________, a Service Firm Orients and Motivates Its Customer-Contact

question 119

Multiple Choice

Through ________, a service firm orients and motivates its customer-contact employees and supporting service people to work as a team to provide customer satisfaction.

• A) service inseparability
• B) social marketing
• C) service variability
• D) internal marketing
• E) corporate image marketing

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Definitions:

Texture Rubbery

Describes the physical consistency of an object or surface that is flexible, resilient, and similar to the feel of rubber.

Asymmetrical Shape

A shape that does not have both halves exactly the same when divided by a common axis, showing a lack of symmetry.

Cranial Nerve

One of the twelve nerves that emerge directly from the brain, not the spinal cord, and primarily serve the head and neck regions with various functions like sensation and movement.

Clench Teeth

involves forcefully pressing the upper and lower teeth together, often as a physical response to stress or to stabilize the jaw.