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Refer to the Scenario Below to Answer the Following Question(s)

question 88

Multiple Choice

Refer to the scenario below to answer the following question(s) .
Jason West, owner of A1 Cleaning, started his enterprise in 2001. Jason's primary focus had been on office cleaning for large corporations. But in recent months, Jason has seen a decline in demand for his office cleaning services. Surprisingly, the competitive environment appeared relatively stable with no new competitors. However, Jason knew that office cleaning was a high-frequency service that is usually performed daily; therefore, competitors must have been doing something to attract his customers. Building a competitive advantage seemed to be the only option to offset competition. But as Jason pondered over his dilemma, he realized that prior to building his competitive advantage he needed to better understand how customers assessed service quality and what they look for in a superior cleaning service.
Jason developed a research plan. First, he gathered information about his competitors, primarily through pamphlets and Web sites, as well as through a few phone calls in order to find out exactly what the competitors offered in their cleaning packages. In addition, Jason obtained from the Chamber of Commerce an updated list of local corporations. He planned on sending written questionnaires to them.
Though the list of corporations contained 141 local company names, Jason chose to survey 75 of them. To better understand customer service expectations between both small and large corporations, Jason divided his surveys into two categories. The survey questions were designed to extract specific data from respondents with regard to service quality expectations in correlation to service frequency and price.
Jason awaited the results. Though his primary focus had been on large corporations, he was flexible and would aim his efforts differently if needed.
-In this scenario, which of the following is representative of competitive marketing intelligence?

Understand the concept and application of Pigouvian taxes and subsidies as a means to correct market failures due to externalities.

Recognize the tragedy of the commons and overuse of common resources.

Analyze the impact of strategic behavior on market outcomes, including advertising and inter-firm competition.

Understand the concept of Nash equilibrium in games involving externality effects.

Definitions:

Sister

A female sibling or a woman who shares a close bond with another individual in a brotherly or sisterly context.

Pretending

The act of behaving in a way that is not genuine, or claiming to have feelings, thoughts, or conditions that are not actual, often as a form of play or to fulfill a particular purpose.

Psychologists

Professionals in the field of psychology, which encompasses the scientific study of the mind and behavior, including cognitive, emotional, and social processes.

Memories

Stored information and experiences in the brain that can be recalled.