Which of the Following Does NOT Apply to a Customer-Centered

question 12

Multiple Choice

Which of the following does NOT apply to a customer-centered company?

• A) watching customer needs evolve
• B) deciding what customer groups are the most important to serve
• C) matching or extending industry practices
• D) focusing the resources on delivering superior value to target customers
• E) setting long-range strategies that make sense

---

Definitions:

Daily Hassles

Minor everyday stresses or problems that accumulate and can affect one's mood and health.

Subordinate Ratings

Evaluations of a superior's performance or qualities made by individuals who report directly to them, often used in 360-degree feedback mechanisms.

Supportive And Fair

A leadership approach characterized by providing encouragement, resources, and equitable treatment to all members of an organization.

Exchange Relationship

A social relationship based on reciprocal actions where each party provides something of value to the other.