Kelly Works as a Sales Representative at Ginner Machine Works

question 151

Multiple Choice

Kelly works as a sales representative at Ginner Machine Works. She uses the phone and the Internet to identify prospects and make sales. Kelly calls customers and explains the products offered by Ginner and the advantages of using them. If requested, she also mails the customer product information brochures. Which of the following is most likely Kelly involved in?

• A) outside selling
• B) technical sales support
• C) telemarketing and online selling
• D) research and administrative backup
• E) field sales

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Definitions:

Conflict

A disagreement or clash between ideas, principles, or people, often leading to a state of tension.

Perceptual Defense

The psychological mechanism that enables individuals to see, hear, or become conscious of information in a way that protects their ego or self-concept.

Self-Concept

An individual's understanding and perception of themselves, encompassing their beliefs, attitudes, and perceptions of their abilities and attributes.

Bad News

Information that is unwelcome, disappointing, or distressing, the delivery of which requires sensitivity and often necessitates careful communication strategies.