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An equation for M1 is
Telemarketer
A person who markets products or services to potential customers over the telephone.
Center-of-Influence
A strategy involving the use of prominent, influential individuals within a community or market to sway others' purchasing decisions or opinions.
Contact Management Software
A software application designed to store, manage, and track all information and communications with customers and potential clients.
Orphaned Clients
Customers who no longer receive continuous follow-up or support from their original salesperson or customer service representative, often due to staff turnover.
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