________ Refers to the Physical Surroundings in Which a Service

question 197

Short Answer

________ refers to the physical surroundings in which a service takes place, and how they affect customers and employees.

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Definitions:

Underlying Stock

Refers to the basic stock that an options or futures contract is based upon.

Options

Financial derivatives that give the buyer the right, but not the obligation, to buy or sell an underlying asset at an agreed-upon price within a certain period.

Held

When securities are retained in an investment portfolio without being sold.

Financial Engineering

Creating and designing securities with custom-tailored characteristics.