Productivity Tends to Be More Difficult to Improve in the Service

question 98

Multiple Choice

Productivity tends to be more difficult to improve in the service sector because the work is:

• A)often difficult to automate.
• B)typically labor-intensive.
• C)frequently processed individually.
• D)often an intellectual task performed by professionals.
• E)All of the above make service productivity more difficult.

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Definitions:

Individual Differences

Variations among individuals in their psychological traits, abilities, and processes.

Personality Development

The ongoing process of developing and enhancing one's personality through learning, experiences, and environment.

Industry Versus Inferiority

A stage in Erik Erikson's theory of psychosocial development where children, typically aged 6 to 12, develop a sense of competence through the mastery of tasks.

Psychosocial Crisis

A situation or period of life characterized by challenges in personal and social development, which Erik Erikson identified as part of his theory on the stages of psychosocial development.