GE's Recall of 3

question 136

Multiple Choice

GE's recall of 3.1 million dishwashers cost the company more in repairs than the value of the actual dishwashers. This is an example of which quality principle?

• A) PDCA
• B) internal failure costs
• C) appraisal costs
• D) cost of poor quality is underestimated
• E) prevention costs

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Definitions:

Confidence Interval

A continuum of values, based on sample statistics, considered to potentially hold the value of a not-yet-discovered population parameter.

Product Recognition

The ability of consumers to identify a particular product or brand by its attributes and design, often through marketing efforts.

Physical Therapy

A branch of rehabilitative medicine aimed at helping patients maintain, recover, or improve their physical abilities.

Confidence Interval

A variety of values obtained from sample observations, which are predicted to include the value of a not-yet-known population characteristic.