____________ Refers to the Use of Customer Driven Processes Enabled

question 139

Multiple Choice

____________ refers to the use of customer driven processes enabled by the latest web technology to co-create value with customers.

• A) Customer Relationship Management (CRM)
• B) Sales 2.0
• C) Web 2.0
• D) E-commerce
• E) Social Networking

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Definitions:

Client-centered

Client-centered is an approach in psychotherapy and counseling that focuses on the client's perspective and inherent ability for growth, emphasizing empathy, unconditional positive regard, and genuineness in the therapeutic relationship.

Nondirective

A counseling or therapy approach where the therapist provides little to no direct guidance or advice, allowing clients to lead the discussion and find their own solutions.

Free Association

A psychoanalytic technique in which a patient expresses thoughts freely and spontaneously, revealing unconscious thoughts or feelings.

Psychoanalytic Technique

consists of methods used in psychoanalysis, like free association and dream analysis, to explore unconscious motivations and conflicts.