Mathew Has Called the Customer Service Department of One of His

question 2

Multiple Choice

Mathew has called the customer service department of one of his suppliers to make a complaint. The customer service agent acts indifferent to Mathew's problem but agrees to resolve the issue. The customer service agent should have:

• A) Not resolved the issue until they had the whole story.
• B) Been more empathetic to Mathew's situation.
• C) Asked Mathew more questions.
• D) Capitulated to Mathew's demands at the start of the conversation.
• E) Done none of the above.

Evaluate the potential and limitations of pharmacological treatments for addiction and other psychological issues.

Identify the roles and specializations of psychologists in the context of chronic illness, disability, or injury recovery.

Understand the symptoms and diagnostic criteria of various mental disorders.

Recognize the purpose, strengths, and criticisms of the Diagnostic and Statistical Manual of Mental Disorders (DSM).