Suppose You're a Salesperson for a Beer and Wine Distributor

question 1

Multiple Choice

Suppose you're a salesperson for a beer and wine distributor. One of your customers has just finished telling you they are unhappy because their last order contained several broken bottles. What should you do after expressing empathy and taking responsibility for the problem?

• A) Offer the customer a discount on avoids next order.
• B) Reimburse the customer for the broken bottles.
• C) Ask the customer what he/she would like you to do.
• D) Allow the customer to the vent.
• E) Both a and to b

---

Definitions:

Individual Mandate

A requirement, initially part of the Affordable Care Act, that required individuals to have health insurance or face a penalty, intended to ensure that everyone is covered by health insurance.

American Federalism

A political system in which power is divided and shared between a national, or federal, government and state governments, each with its own set of powers.

Dual Federalism

Dual Federalism is a political arrangement in which power is divided between the federal and state governments in clearly defined terms, with state governments exercising those powers accorded to them without interference from the federal government.

Cooperative Federalism

A concept of federalism in which national, state, and local governments interact cooperatively and collectively to solve common problems, rather than making policies separately.