What Should the Salesperson Do Next If the Complaining Customer

question 12

Multiple Choice

What should the salesperson do next if the complaining customer proposes a viable way (some action) to resolve the complaint?

• A) Allow the customer to vent
• B) Follow through with what the customer suggests
• C) Offer the customer an alternative resolution
• D) Gain the customer's agreement that the action will resolve the complaint
• E) All the above

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Definitions:

Destroyed

To have been completely ruined or demolished, leaving nothing salvageable or in its original state.

Hostage Situation

A tense scenario where individuals are held captive by one or more individuals seeking to achieve certain demands or objectives through the threat of harm.

Hostages

Individuals who are captured and held as security for the fulfillment of certain demands or conditions by another party.

Traumatized

The state of being emotionally or psychologically injured or impacted by a distressing event or series of events.