What Should the Salesperson Do Next If the Complaining Customer

question 96

Multiple Choice

What should the salesperson do next if the complaining customer proposes a nonviable way (some action) to resolve the complaint?

• A) Allow the customer to vent
• B) Follow through with what the customer suggests anyway
• C) Thank the customer for the suggestion and then offer the customer an alternative resolution
• D) Gain the customer's agreement that the action will resolve the complaint
• E) All the above

---

Definitions:

Literacy Test

Historically, a test administered to potential voters to assess their literacy and understanding of civic topics as a condition for voting, often used to disenfranchise racial and ethnic minorities.

Non-Freeholders

Individuals who do not own land, often excluded from certain rights or privileges in historical contexts, such as voting.

Land Ownership

The legal right to possess, control, and use a specific piece of land.