Tony Is a Salesperson Dealing with a Customer Complaint

question 87

Multiple Choice

Tony is a salesperson dealing with a customer complaint. Tony's customer is asking for a resolution Tony knows is nonviable. Tony should:

• A) Allow the customer to vent more.
• B) Tell the customer no.
• C) Thank the customer for the suggestion and then offer an alternative solution.
• D) Agree to the resolution even though he knows his company won't be able to follow through on his promise.
• E) Tell the customer to think again.

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Definitions:

Processing Department

A unit or area in a manufacturing facility where raw materials are processed into finished goods.

Equivalent Units

A concept used in cost accounting to convert partial units of production into full units for the purpose of accurately assigning costs.

Conversion Costs

The combined cost of labor and overhead expenses required to transform raw materials into finished goods.

Work in Process

Inventory that is in the production process but is not yet completed.