Which of the Following Statements Regarding Customer Expectations Is Appropriate

question 86

Multiple Choice

Which of the following statements regarding customer expectations is appropriate for salespeople to remember?

• A) Many relationships fail due to unmet expectations
• B) The higher the customer's expectations, the better, provided the seller can meet or exceed those expectations
• C) Salespeople must be able to manage their customers' expectations
• D) Customer dissatisfaction is often the result of unmet expectations
• E) All of the above are correct
• 5

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Definitions:

Federal Mediation

Involves intervention by a government agency to facilitate negotiation between conflicting parties, such as in labor disputes, to reach an agreement.

Taft-Hartley Act

A 1947 U.S. federal law that restricted the activities and power of labor unions, formally known as the Labor Management Relations Act.

Mandatory Mediation

A required process where a neutral third party helps disputing parties to reach a voluntary agreement on their conflict.

EEOC

The Equal Employment Opportunity Commission, a federal agency that enforces laws prohibiting workplace discrimination in the United States.