Which of the Following Is Not One of the Ways

question 19

Multiple Choice

Which of the following is not one of the ways salespeople can convert new customers into highly committed lifetime customers.

• A) Building goodwill by continually adding value to the product or service through appropriate follow-up.
• B) Handling complaints in a timely and thoughtful manner.
• C) Processing requests for rush deliveries willingly and assuring the customer that the salesperson will do everything possible to make that request happen.
• D) Make sure to discount the price of the product as much as possible without realizing and net loss.
• E) All of the above are correct.

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Definitions:

Britain

An island in the North Atlantic which constitutes the major part of the United Kingdom, encompassing England, Scotland, and Wales.

First-Cousin Marriage

A marriage between individuals who have one set of grandparents in common, legally and culturally allowed in some societies but prohibited in others.

Birth Defects

Physical or biochemical abnormalities present from birth, which can cause physical or mental disabilities.

Infant Mortality

The death rate of infants under one year of age, a significant indicator of health care quality in a region.