A Salesperson Should Determine Ahead of Time What a Customer

question 30

True/False

A salesperson should determine ahead of time what a customer is going to complain about so that the customer does not have to go through the process of explaining it.

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Definitions:

Personal Qualities

Character traits or attributes that define an individual's personality and behavior.

Self-Knowledge

Insight and awareness of one's own personality, character, strengths, weaknesses, and desires.

Coercive Power

A form of authority that relies on the threat of force or punishment to compel obedience.

Reward Power

is a form of influence where an individual has control over the distribution of rewards, motivating others to follow directions or achieve goals.