If a Customer Is Wrong About Something When Expressing Resistance

question 101

True/False

If a customer is wrong about something when expressing resistance, the salesperson should consider using the Indirect Denial method before considering the Direct Denial method.

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Definitions:

Foreign Exchange Gain

A profit resulting from changes in exchange rates when foreign currency holdings are valued at the current exchange rate.

Exchange Rates

The rate at which one currency can be exchanged for another, defining the relative value between two currencies.

Forward Rate

A term used in finance to describe the future exchange rate agreed upon in a forward contract, or the future interest rates as implied by the yield curve.

Foreign Currency

Currency used in a country other than one's own, often requiring exchange for domestic currency in international trade or finance.