Talking with Rather Than at the Customer Is the Basis

question 14

Short Answer

Talking with rather than at the customer is the basis of _______________sales communication.

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Definitions:

Normal Curve

A symmetrical, bell-shaped curve that represents the distribution of many types of data where most scores are near the average.

Standard Deviation

A measure that quantifies the amount of variation or dispersion of a set of data values from the mean.

Raw Scores

The initial, unadjusted scores obtained directly from the number of questions answered correctly on an assessment or test.

Test-retest Reliability

The consistency of a test's results when the same individuals take the same test again after a period of time, measuring its stability over time.