Technology Is Providing Faster and More Efficient Ways for Salespeople

question 3

Multiple Choice

Technology is providing faster and more efficient ways for salespeople to communicate with their customers. With respect to communication with their customers, whenever possible, salespeople should:

• A) Use e-mail because it is quick and can be read/sent anytime of the day or night.
• B) Use voice mail because most people are familiar with it.
• C) Use the web/internet because it provides 24 hour access.
• D) Use whatever communication method the customer prefers.
• E) Use the telephone because it is inexpensive and allows for two-way interaction.

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Definitions:

Eyebrow Flick

An often subconscious facial gesture involving a quick raise and lower of the eyebrow, sometimes indicating interest or recognition.

Eibl-Eibesfeldt

Refers to Irenäus Eibl-Eibesfeldt, an ethologist known for his work in human behavior and evolutionary biology.

Aggressive Encounter

An interaction characterized by behaviors intended to harm or intimidate another individual, often driven by anger or hostility.

Courtship

The period in a relationship which precedes engagement and marriage, characterized by various social activities and efforts to win the affection of the partner.