To Use the Return on Service Quality (ROSQ) Methodology for Making

question 6

Multiple Choice

To use the return on service quality (ROSQ) methodology for making decisions about service quality investments, a CEO must NOT assume:

• A) Quality is an investment
• B) Quality efforts are financially accountable
• C) It is possible to spend too much on quality
• D) Not all quality expenditures are equally valid
• E) All quality investments are a good investment

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Definitions:

Electron Transport

A series of chemical reactions within cells that converts the energy stored in nutrients into ATP, the primary energy currency of the cell.

Pyruvate

A three-carbon compound that plays a vital role in energy production and biosynthetic processes in cells.

Glycolysis

A metabolic pathway that converts glucose into pyruvate, releasing energy and producing ATP and NADH, occurring in the cytosol of cells.

Citric Acid Cycle

A series of chemical reactions used by all aerobic organisms to generate energy through the oxidation of acetate.