Mike Leven Is the President and Co-Founder of US Franchise

question 44

Multiple Choice

Mike Leven is the president and co-founder of US Franchise Systems, one of the nation's fastest growing hotel companies. Its franchises include Microtel Inn & Suites, Hawthorne Suites and Best Inns and Suites. Which of the following is a problem US Franchise Systems is likely to experience with one of its franchisees?

• A) Difficulty in maintaining and motivating franchisees
• B) Difficulty controlling quality and consistency across hotels
• C) Control of customer relationships by intermediary
• D) Highly publicized disputes and conflicts
• E) All of the above

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Definitions:

Process Reengineering

The radical redesign of business processes to achieve dramatic improvements in critical aspects like quality, output, costs, and service.

Small-batch Processing

A production method where goods are manufactured in small quantities, allowing for flexibility and customization.

Work Process

A series of actions or operations undertaken to achieve a particular outcome in a business or professional setting.

Workflow

The sequence of processes through which a piece of work passes from initiation to completion, often involving multiple steps and stakeholders.